Patrick Maes is founding partner of CPI Consulting and the author of the book Disruptive Selling. In his current keynote ‘It’s a changing world’ Patrick explains how customer demand has changed and how this effects the way you should future proof sales, marketing and customer service. Specific attention is giving to organizational design, use of technology, CRM and the importance of creative positioning.
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“It’s a changing world.”
Human attention span went down the drain and every customer is a product specialist. This leads to fundamental changes in customer expectations and drastic adaptions in the way companies organize sales, marketing and customer service. In ‘It’s a changing world’ Patrick demonstates a number of insights that help business leaders, sales people, marketing and service teams to get a grip on disruption in their business and their daily jobs.
The presentation is adjusted bi-weekly with new developments and case studies. The presentation takes 45-90 minutes and can be delivered in English or in Dutch. As an experienced keynote speaker on customer centricity, Patrick adjusts his presentation to your particular company or industry.
Lectures can be followed by workshops or management debriefs to discuss the application of the principles of Disruptive Selling in your company.
Patrick inspired +15.000 people through lectures and keynote presentations, spoke for +8.000 minutes in public, visited 75 venues and 15 countries as a keynote speaker and sold thousands of books all over the world.
The heyday of the classic sales force is over. Customers lead mobile and online lives and consider sales visits intrusive and a waste of their precious time. Successful companies use disruptive concepts to engage with the empowered customer. Sales, marketing and customer service need to be overhauled. Marketing automation and CRM tools have become key to survival.
Disruptive Selling helps companies to transform to the new age of selling. This is a book for directors, managers and entrepreneurs. You’ll need a blank sheet of paper: a fresh start to keep up with the new realities of today. You owe it to yourself and to your customers. There is no excuse for being boring.
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